What is it with the average Joe citizen that he/she is willing to trade the right thing for convenience???
Everyday I see an example of this. We live in a world of "convenience". "Convenience" is everywhere you look. The food we buy has no nutrition anymore, but damn its "convenient" to buy, "convenient" to prepare, "convenient" to eat and even "convenient" to discard of. It is shoved in your face everywhere. I dare you to look around you right now and see how many "things of convenience" are in the same room as you.
Don't get me wrong, there is something to be said for convenience. It can save you a lot of time, (and we all need more time to pack in more convenient things). BUT!, when it is the right thing to do, the right thing to say, or even the right thing to eat, and it isn't convenient, people will refuse to do it, say it or eat it. How may times have you heard the words
"It's just not convenient"
A really good example of this is in a previous job, and I will not say which of the many, a telephone conversation with a client roughly went like this;
Client: I did not receive my statement this month, how much do I have to pay and when is it due?
Me: Your payment of $$$ is due by mm/dd/yy.
Client: But, I did not receive my bill, therefore I do not have to pay it.
Me: But I have just told you how much is due and when it is due, you do not need your statement to pay this.
Client: As I did not receive it, I do not have to pay it.
Me: But the contract you signed did not specify that you did not have to make your payment unless you received a statement. You agreed that you would make your payments no later than the due date or a penalty will be applied.
Client: WHAT! A PENALTY! I'M NOT PAYING ANY FUCKING PENALTY WHEN "YOU" DIDN'T EVEN SEND ME A STATEMENT. WHERE THE FUCK DID I SIGN THAT, SHOW IT TO ME!
I did kinda clean up the language. My point is, it wasn't convenient for the client to make his/her payment as he/she did not have a statement which would conveniently show him/her how much and when and where to pay it. He/she may have had to pick up a pen and write this down somewhere, and I'll even wager, no one conveniently left a piece of paper or pen next the the phone for him/her. He/she was already mad at me because I did not conveniently call to see if he/she received his/her statement and he/she had to LOOK for my phone number. Lucky for me it was conveniently in a phone book.
It happens all the time. People do not want to go out of their way for anything, even if they know its the right thing to do.
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I am the worst blogger for any kind of regular updates. It is what it is.
2 comments:
Happy New year!
I will sure remember as a "client" with any company to not treat people that way. I would never have spoken that way. No wonder you are frustrated with the "convience word"
We need to get back to the basics! Bye for now
TMTfamily
I work at a store that specializes in dealing with people who want more convienience, and lo and behold, sometimes the employees aren't trained right, because it's not convenient. It takes way too long to train us, so they just kind of throw us in with the 15000 or so products that we sell, and then tell us not to be upset when customers yell at us because we have no idea what they are here to buy. And then there's the fact that I am female, let's not go there, but at this job, it's a pretty big thing to most people.
sigh.
Sorry for the outburst. it struck a nerve with me.
So how was your holidays?
PS I also try not to be the customer that you had to deal with. I also read contracts before i sign them.
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